Frequently Asked Questions (FAQ)

What are the library's hours?
Monday 12:00 p.m. - 9:00 p.m.
Tuesday-Thursday 10:00 a.m.- 9:00 p.m.
Friday 10:00 a.m. - 5:00 p.m.
Saturday (Winter) 9:00 a.m. - 4:00 p.m.
Saturday (Summer) 9:00 a.m. - 1:00 p.m.

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On which holidays is the library closed?
January 1- New Year's Day
President's Day
Good Friday
Easter Sunday
Saturday before Memorial Day
Memorial Day
Independence Day
Saturday before Labor Day
Labor Day
Columbus Day
Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve

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How do I get to the library?
From Germantown Pike West (from Philadelphia):
Follow Germantown Pike through Lafayette Hill. At the light at Germantown Pike and Joshua Road, turn right onto Joshua Road. Follow 0.32 miles to the Library on the left.

From Germantown Pike East (from Plymouth Meeting):
Follow Germantown Pike past the Plymouth Meeting Mall proceeding through the light at Chemical Road and the light at Butler Pike past the Plymouth-Whitemarsh High School. At the light at Germantown Pike and Joshua Road, turn left onto Joshua Road. Follow 0.32 miles to the Library on the left.

If further directions are needed, please call the library or consult MapQuest.

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How can I get a library card?
William Jeanes Library can issue cards to any Whitemarsh Township resident who can present a driver's license, piece of first class mail, or some other suitable ID with the Whitemarsh address on it. Patrons from outside the township need to get a card from their home library before coming to William Jeanes. You may download the form here and bring it with you to the library.

Children under 18 must have a parent's signature and driver's license on their application. Download now and bring it with you to the library.

Anyone who is a member of a MCLINC library or who has a blue ACCESS PA sticker on their library card, can use that card at William Jeanes.

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How long do items circulate?
Most books (child and adult): 4 weeks
New adult books: 2 weeks
Audiotapes and CDs: 2 weeks
Magazines: 2 weeks
DVDs and Videos: 1 week
Cubbyhole Collection: 2 weeks

Read Hots-Books: 2 weeks, no renewals

Read Hots-DVDs: 3 days, no renewals

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How many items can I take out?
Fiction, Videos, DVDs, Books-on-Tape or CD - No limit
Nonfiction books - Limit of 3 per family on the same subject
Cubbyhole collection - Limit 2 per family

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How much do you charge for movies?
All items circulate for free at William Jeanes Library.

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How much are overdue fines?
Adult books: $.15 per day
Children's books: $.10 per day
Audiotapes and CDs: $.15 per day
Videos: $1.00 per day
Cubbyhole Collection: $.50 per day

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What do I do if I lost an item from the library?
Contact the library in person or by phone.
Lost library cards cost $3.00 to replace.
Items from the library are each assigned a replacement cost; check with a librarian to find out the cost.

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How can I access the library catalog?
You can access the MCLINC catalog (library catalog) from any Internet connection.
Go to www.mclinc.org/OnlineCatalog.htm to view a User's Guide for the catalog.
Go to www.mclinc.org and then on "Search the MCLINC Catalog" to use the catalog.

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How can I access my library account online?
Once you have a library card with your own barcode, the librarian at the desk can issue a password to you. You may also create your own password online at the PatronAccess weblink below. This password allows you to access your patron account. You will be able to see what items you have checked out and their due dates. You can also renew items and view your list of reserved items.
Go to www.mclinc.org/PatronAccess.htm to view a User's Guide for the patron account system.
Go to www.mclinc.org and then click on "Check My Account" to access your patron account.

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Can I renew items?
Items can be renewed one time if there is no waiting list for them.
They can be renewed at the library, by phone, or online in the patron's library account.

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Can I reserve a book?
You can reserve items at the library, by phone, or through the MCLINC online catalog with your library card and a password.

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Are computers available for patron use?
We have 3 Internet-only machines. First-time users must sign a form and pick up rules and guidelines at the front desk before using the Internet. Users under 18 years of age must also have a parent's signature on the form. The computers are free to use, but printing costs $.15 per page.
A word processor is available, but disks cannot be used.
Some educational games are available for in-house use only.

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Do you have a photocopier?
We have a black and white photocopier. It is $.15 per page to copy.

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How can I volunteer at the library?
The William Jeanes Library welcomes volunteers. If you would like to volunteer, stop by the library and get an application at the front desk, or call us at (610) 828-0441 or follow this link to the Volunteers section of our site for more information.

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Who are the Friends of the Library?
The Friends is an organization which supports and promotes library programs and services. They have funded the purchase of many new books, adult and children's programs, major building improvements, and much more.

To find out more about the Friends and how to join the group, follow this link to the Friends of the Library section of our site.

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